Question 1

Q1. What is Bestway recalling?

Accepted Answer

In coordination with the U.S. Consumer Product Safety Commission (CPSC) and Health Canada, Bestway is voluntarily recalling certain spa pump models. The recall is specific to AirJet and HydroJet spa pumps with model numbers:
 • US: P05332, P05339, P05711, P05807, P07000, P07001, P05511, P07034 and P07572.
 • CA: P05333, P0340, P07002, P07003, P05511, and P07034.  
The spa pumps were sold between May 2021 and May 2024 (US) / October 2020 and June 2024 (CA), and could have been sold separately, or in a package with an inflatable spa liner in different colors, styles, and inflatable spa sizes.

Question 2

Q2. How can I tell if my spa pump is affected?

Accepted Answer

By verifying the spa pump model number. On the side or back of the spa pump is a label with “Bestway” printed on it, along with product information including a date code and a model number. The model number is in the lower right-hand corner of the label and begins with a “P.” This recall only impacts the spa pumps (and not the spa liner).

Question 3

Q3. What is the problem with the spa pump?

Accepted Answer

Under specific conditions, the spa pumps can overheat, posing a fire hazard.

Question 4

Q4. How do I participate in the recall?

Accepted Answer

Customers should stop using the recalled spa pump and contact Bestway to receive a free replacement spa pump or a pump refund of $100 USD (CAD $137) for AirJet spa pumps or $189 USD (CAD $259) for HydroJet spa pumps. 
 • You will be asked to verify your affected product and register through our recall website: NARECALL.expertinquiry.com(https://narecall.expertinquiry.com/)
 • You can also contact Bestway toll-free at 888-943-2396 from 8 a.m. to 5 p.m. ET Monday through Friday.

Question 5

Q5. I no longer have the receipt or order confirmation for my spa pump, or it was provided to me as a gift/I am not the purchaser.  Can I still take advantage of the recall?

Accepted Answer

Yes, you can still obtain a free replacement spa pump or pump refund without a receipt or order confirmation. You will need to register for the recall and submit a photo of the pump through the Truepic app for verification.

Question 6

Q6. Can I register more than one/multiple pumps?

Accepted Answer

Yes, if you own multiple affected pumps, complete the registration process for one pump to get your confirmation number. To register additional pumps, call Customer Service at 888-943-2396 from 8 a.m. to 5 p.m. ET Monday through Friday with your confirmation number available. Additional verification may be required.

Note: Do not submit multiple registrations through the website. This may result in all registrations being cancelled.

Question 7

Q7. How do I ensure my photo gets approved?

Accepted Answer

By making sure your photo contains all 3 of the required elements:
1.	The entire pump visible in the photo 
2.	The 5-digit photo validation number written directly on the pump
3.	The cut cord (within 2-3 inches of the pump base)

Your photo of the front of your pump should look like this:

https://static.wixstatic.com/media/33aa21_419e0656b4e043a3add09ffea776cfd2~mv2.png

Note: If your photo does not contain the 3 required elements, your photo will be rejected.

Question 8

Q8. Can I take the unit back to the store where I purchased it?

Accepted Answer

Do not return your unit to the store or seller from which you purchased it. Bestway can only verify affected product and offer you a recall remedy directly. In order to take advantage of the recall remedy, you can register through our recall website: NARECALL.expertinquiry.com(https://narecall.expertinquiry.com/)

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